Kavita Kakkar
Manager- Inside Services - Lab Water Solutions @Merck Life Science
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WORK HISTORY
Manager- Inside Services - Lab Water Solutions @Merck Life Science
New Delhi, IN
Developed MCS and ISC Team from core• Service Contract Management• Managing key customer with respect to contract to meet annual sales goals for the contract• Work collaboratively with internal resources as needed to ensure that the service provision matches expectations and drives customer satisfaction• Driving Digital Capabilities- Online contract Management and Remote Services for Pan India• Managing Centralized call scheduling team and ensuring timely deputation of service engineers at customer’s site for preventive maintenance visits and breakdown visits for their products• Maintaining all records of Repair TAT, PMS tracker, Install base and NPS of the Field service team
EDUCATION
Delhi University
GRADUATE, ECONOMICS, ENGLISH
SKILLS
ABOUT KAVITA KAKKAR
A results-driven professional with over 20 years of experience in backend service…
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