Kavita Jain
Vice President- Direct Sales @HDFC Life
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WORK HISTORY
Vice President- Direct Sales @HDFC Life
Mumbai, IN
EDUCATION
Christ University, Bangalore
BA, Journalism
Army School
12th, Commerce
Indian School of Business
Executive Education Programme, Leading Business transformation in the age of AI
Modern School
Nursery-8th
ABOUT KAVITA JAIN
Snapshot 20 years experienced P&L Leader formulating strategies to drive profits, critical execution, direct end-to-end customer lifecycle management employing disruptive thinking, innovation, and agility Prolific track record of establishing robust governance systems and leveraging business intelligence & analytics as the foundation for contributing to stellar profitability Visionary with a penchant for precision in execution for driving digital transformation, cost optimization, customer retention, and revenue generation Created win-win situations by scrutinizing the competitive landscape for competitor analysis Target-oriented Delivery Specialist directing digital transformation of multiple projects in parallel leading to high yield and revenue/profitability Spearheading geographically-dispersed high-performing teams and ideating effective people management and performance enhancement tactics to acquire serious talent and extract the highest potential from all resources as part of bolstering productivity Proficient in defining and fulfilling KPIs encompassing CSAT, NPS, customer engagement, etc. by deploying state-of-the-art tools and securing a consensus with diverse internal and external stakeholdersAreas of Customer Retention & Engagement Customer Life-cycle Management P&L Management Strategic Planning Team Leadership & Management Productivity Enhancement Digital Transformation Employee Attrition & Retention Business Intelligence Data Analytics Project Management Quality & Innovation Operations & Process Re-engineering Talent Acquisition & Development Call Center Operations Management
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