Kavish Sabharwal
General Manager @ HCLTech | Service Delivery, IT Operations
- Role
- General Manager at HCLTech
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Kavish Sabharwal
Steering HCLTech\'s IT operations, my 22-year journey in IT Service Management has been…
Experience
General Manager
Nov 2023 — Present · Noida, IN
Experienced leader in IT Service Management with over 22 years of extensive experience in IT delivery & IT operation management across multiple industries.Skilled in Service Delivery, Remote Infrastructure Management, Service-Level Agreements (SLA), Proficient in managing IT Infrastructure Services (Delivery Operations - shared as well as dedicated support model) Worked extensively on ITIL Framework for Incident, Problem and Change Management Significantly achieved revenue numbers and execution margins and attained higher rate of excellent customer satisfaction
Education
Shri Mahesh Shikshan Sansthan
12th
1995 — 1997
Jai Narain Vyas University
B.Com
1997 — 2000
Skills
- Transition Management
- Incident Management
- Vendor Management
- Outsourcing
- Data Center
- Networking
- Leadership
- Telecommunications
- Requirements Analysis
- Sla
- Solution Architecture
- Team Management
- IT Service Management
- Project Management
- Pre-Sales
- Itil
- Management
- Program Management
- IT Operations
- Service Delivery
- IT Strategy
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