Kaviraj Kyatam

Experience

1. Atlassian Jira Consultant

   Accenture

   Dec 2017 — Present · Mumbai, IN

   Responsible for administering, maintaining, and customizing Atlassian tools JIRASoftware, Confluence, and Jira Service Management.• Providing ongoing support and configuration for JIRA projects, workflows, screens,fields, permissions, and other administrative tasks.• Responsible for implementing Atlassian JIRA solutions to new business requirements.• Work directly with leadership and cross-functional teams to understand their specificJIRA needs and provide solutions.• Hands on Experience of Installation and Upgrade of Atlassian Tools (Jira, Confluence) onLinux Servers including Apache, Tomcat and Database configuration.• Collaborate with cross-functional teams to design and implement solutions consistentwith industry best practices.• Solid understanding of Agile principles and project management methodologies.• Experienced on integrating JIRA/Confluence with Organization SSO using SAML 2.0 SSOplugin.• Knowledge of Integrating JIRA with Slack using Integromat platform and Other Pluginssuch as Troopr & Slack Connector.• Maintaining the Compliance of the JIRA Applications regularly by co-ordinating with theVendor and Security Assessment team by fixing the vulnerabilities.• Automate JIRA processes as much as possible to save teams time and reduce errors andomissions.• Jira customization experience, through third party add-ons (Script Runner, JSU CloudAutomation, JMWE, Time to SLA, Power Scripts, Time in Status and EazyBI).• Develop metrics, dashboards, reports and advanced filters to provide leadership withmeaningful operational/performance metrics and status reports.• Excellent troubleshooting, Analytical, Communication and Client interfacing skills.• Provide user management, training, and support for JIRA to Marketing and project teamsas needed.• Installation and Maintenance of Nagios Monitoring tool to maintain the Uptime of theapplications/servers and their performance.• Exposure to Azure Cloud environment.

Education

• University of Mumbai

  B.E

  2000 — 2003

• Veermata Jijabai Technological Institute (VJTI)

  High School Diploma

  1996 — 2000