Kavin Arasu Sundaram
Technical Project Manager
- Role
- Project Manager at Birlasoft
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kavin Arasu Sundaram
Project Manager and CRM Technology Leader with 15+ years of experience delivering large-scale CRM andCustomer Service transformation programs. Currently managing enterprise CRM initiatives for HP Inc. throughBirlasoft, driving delivery across Salesforce-based customer service platforms. Proven track record of leadingcross-functional global teams, managing stakeholders, overseeing vendors, and ensuring on-time, on-budgetdelivery of complex CRM programs supporting thousands of users.Strong background bridging business, product, and engineering teams, with deep hands-on experience inSalesforce, integrations, and enterprise CRM architecture.
Experience
Project Manager
Apr 2023 — Present
Lead CRM project delivery for HP Inc. Customer Service organization, managingmultiple concurrent initiatives across Salesforce-based platforms.• Own end-to-end project execution including scope definition, planning,execution, delivery, and post-go-live support.• Act as the primary liaison between HP business stakeholders, product owners,engineering teams, and vendors.• Manage cross-functional teams (onshore and offshore) including developers, QA,architects, and business analysts.• Drive Agile ceremonies, sprint planning, backlog grooming, release planning, andmilestone tracking.• Identify and mitigate project risks, dependencies, and delivery constraints.• Ensure adherence to enterprise governance, security, and compliance standards.• Provide regular status reporting to leadership, including progress, risks, andmitigation plans.• Support CRM enhancements that improve customer service efficiency, caseresolution times, and platform scalability.
Education
Anna University Chennai
Bachelor of Engineering - BE, computer science engineering
2007 — 2011
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