Kavach Raval
CTI Administrator
- Role
- Cti Administraor at Etech Global Services
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Kavach Raval
A highly skilled and results-oriented IT professional with 9+ years of experience in…
Experience
Cti Administraor
Nov 2017 — Present · IN
Establish, administer, and provide technical assistance for calling and chat campaigns acrossdiverse Computer Telephony Integration (CTI) platforms, including Asterisk PBX andGrupoNGN.• Develop and deploy an Interactive Voice Response (IVR) system aligned with campaignspecifications.• Configure Session Initiation Protocol (SIP) Trunks, TURN/STUN Server, and Media Server(Recording) for VOIP calling.• Set up and fine-tune Automatic Call Distributor (ACD), Dialing laws, Call Tactic, RecordStrategies, and other features within the Contact Center environment.• Administer AWS server instances hosting dedicated Computer Telephony Integration (CTI)software with Predictive Dialing and Preview Dialing capabilities.• Diagnose and resolve VOIP issues utilizing Wireshark and Sys Logs for in-depth analysis.• Collaborate with vendors to mitigate voice delay in the network and ensure seamlesscommunication.• Liaise with Internal Network, Database, and Development teams to assess the interfacecompatibility between hardware and software, as well as operational and performancerequirements of the entire system.• Uphold stability and viability of CTI systems by providing support and implementing updatesto enhance system functionality.• Monitor system usage and perform routine administrative tasks on a daily basis.• Evaluate application and architecture change requirements to ascertain the feasibility of designwithin specified time and cost constraints.
Education
Mahatma Gandhi international School
Bachelor's degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.