Kautilya Narayan
Associate Director - Service Design, Design Thinking, User Research UX Design - CUA (HFI) | CTO Office
- Role
- Associate Director - Design Thinking, User Research, Service Design and User Experience at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kautilya Narayan
Design professional with 19+ years of experience delivering 100+ UX and service design engagements across Banking, Oil & Gas, Insurance, Pharma, and Aviation. I specialize in end-to-end User Research, Interaction Design, and Service Design — bringing clarity to complex systems and aligning UX with business goals.From setting up UX CoEs in London and Bangalore to coaching teams in design thinking, I drive outcomes through strategy, empathy, and execution. Passionate about building high-impact teams, leading with insight, and creating scalable, human-centered experiences.
Experience
Associate Director - Design Thinking, User Research, Service Design and User Experience
Jan 2025 — Present · Bengaluru, IN
Working as an expert within the CTO Office, advising strategic clients on Design Thinking and User Experience, with a direct reporting line to the CTO.
Education
Vellore Institute of Technology
Bachelor of Technology (B.Tech.), Biotechnology
2002 — 2006
Ramakrishna Mission Vidyapeeth Deoghar
high school, Science
1993 — 1999
Skills
- Agile Methodologies
- User-Centered Design
- Wireframes
- Customer Engagement
- User Research
- Contextual Inquiry
- Customer Experience
- User Experience Design
- Usability Testing
- Digital Transformation
- Canal Cruising
- Cooking
- Information Architecture
- Agile Project Management
- Requirements Analysis
- Task Analysis
- Usability Engineering
- Persona
- Relationship Management
- User Scenarios
- Usability
- Strategy
- Wireframing
- Business Analysis
- Interaction Design
- Wire Framing
- Requirements Gathering
- A Little Bit of Everything
- User Interface Design
- User Interface
- User Experience
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