Kaustuv Bose
Training and Learning Development Lead @Conduent
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WORK HISTORY
Training and Learning Development Lead @Conduent
Leeds, GB
Designed and delivered operations and behavioural training sessions for over 150 learners, improving engagement scores by 18%-Developed new induction and performance training aligned to leadership frameworks, accelerating onboarding by 30%-Supported the creation and continuous evaluation of training materials using Kirkpatrick’s model-Led cross-functional projects integrating talent feedback into content design and improving learning pathways-Implemented quality assurance checklists and coaching tools to enable consistent delivery by the training team-Collaborated with business leaders and SMEs to roll out knowledge base portal reducing service delivery timelines-Created L&D repository with over 200 interactive and professional training modules using Canva, Articulate 360, Blackboard and Moodle-Supported HR and Recruiters with interview preparation and onboarding procedure for over 125 new hires in 18months.
EDUCATION
University of Leeds
MSc International Marketing Management , Business Administration and Management, General
DAV Public School, Cuttack
Higher Secondary Certificate
Odisha University of Technology and Research
Integrated Masters, Chemistry
ABOUT KAUSTUV BOSE
Currently serving as a Trainer and Learning Development Lead at Conduent, with over five years of experience driving leadership and behavioral development initiatives. Designed and facilitated high-impact workshops, integrating research-backed methodologies to enhance participant engagement and leadership capabilities. Partnered with cross-functional teams to streamline program delivery and optimize participant feedback, ensuring alignment with organizational goals. With a strong foundation in customer service and operational efficiency, contributed to improving business workflows and enhancing KPIs in previous roles. Passionate about fostering growth and engagement, leveraging data-driven insights to deliver actionable outcomes. Dedicated to empowering teams and leaders through continuous learning and impactful strategies.
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