Kaustubh Kar
AWS Cloud Consultant | Customer Success | SaaS | Stakeholder Engagement | Risk & Data Analysis | AWS Certified Trainer | Compliance & Escalation Management | Automation & Process Improvement | Account & Cost Management
- Role
- Technical Cs Specialist at Amazon Web Services (AWS)
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Kaustubh Kar
Cloud and AI Professional with 9+ years of experience spanning AWS Cloud Support, Machine…
Experience
Technical Cs Specialist
Jan 2022 — Present · Bengaluru, IN
Responsible for being the primary point of contact (POC) and trusted advisor for premium accounts, usage monitoring and cost optimization, resolving fraud, abuse and compliance escalations, partnering with Account Managers, TAMs, and Solutions Architects ensuring account health, compliance, security, renewal readiness, aligning AWS solutions with business goals, and service quota scaling.Achievements:• Implemented 14 automation projects and 45 SOPs, saving 1,768.1+ hours annually, reducing resolution time and improving efficiency for both customers and internal teams by engaging with stakeholders and making appropriate changes based on root cause analysis.• Automated AWS-based workflows by integrating Agentic AI to proactively triage customer-reported bugs and prioritize feature requests, improving support response time by 11%, and strengthening SLA, security and process compliance that increased the overall productivity through resource reallocation.• Delivered enablement sessions and peer mentoring to 45 associates driving adoption of AWS best practices and cross-skill capabilities acrossEnterprise accounts.• Optimized enterprise adoption of AWS SaaS solutions (Chime, QuickSight, WorkDocs) by managing service quota increases, cost and usage optimization, billing issues, and technical escalations with service teams ensuring scalability, compliance, renewal readiness, and improved customer satisfaction and retention.• Led cross-functional collaboration with engineering and security teams to resolve complex escalations, remove technical blockers, and reducing escalations by 27.5% leveraging deep technical knowledge to strengthen customer relationships and boost renewal readiness.• Created automated trackers for shrinkage and leave management, reducing unplanned leaves by 14% and shrinkage by 12%.
Education
Kendriya Vidyalaya
A.I.S.S.E
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
Kendriya Vidyalaya
A.I.S.S.C.E, Science and Technology
Woolf
Master of Science - MS, Computer Science: Artificial Intelligence and Machine Learning
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