Kaustubh Muley

Lead Manager Operations @Tech Mahindra

IN

Oversee day-to-day operations across multiple global locations, ensuring SLA and KPI adherenceLead and manage a workforce of 200+ team members, including managers and team leadsDrive employee engagement, performance management, and capability building across diverse teamsBuild and maintain strong client relationships, serving as the primary escalation and governance pointChampion process excellence, automation, and digital transformation to enhance efficiency and valueEnsure regulatory compliance, risk management, and audit readiness across all operationsManage operational budgets, P&L accountability, and cost optimization initiativesForecast and allocate resources effectively to meet business demands and scale operationsPartner with leadership on strategic planning, transformation roadmaps, and business growth initiatives

Prof. Ram Meghe Institute of Technology & Research Badnera Rly.

Diploma in Computer Technology, Computers

Dyanmata English High School Amravati.

Secondary School Certificate, Science