Kaustav Das
Operations & Billing Specialist at TCS | Driving Process Optimization, Analytics & Customer Experience | CFA Level 1 Candidate | Ex-Wipro
- Role
- Associate at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Kaustav Das
Data-driven Operations & Analytics professional with 3+ years at TCS and Wipro…
Experience
Associate
May 2025 — Present · Kolkata, IN
Managed complete billing lifecycle, including invoice generation, verification, and timely dispatch for transactions worth more than $1M monthly.• Processed customer payments, performed account reconciliations, and swiftly resolved billing discrepancies to maintain healthy cash flow.• Maintained precise financial records in compliance with company policies and regulatory standards.• Collaborated cross-functionally with sales, finance, and customer service teams to ensure billing accuracy and enhance customer satisfaction.• Monitored aging reports and implemented follow-up strategies, improving on-time payment collection rate by 35% within 2 months.• Strengthened credit control and payment reconciliation processes, reducing billing errors by 10% through targeted process optimization.• Leveraged MS Excel to prepare detailed billing summaries, financial reports, and data-driven analyses for management.• Recognized for attention to detail, problem-solving, and clear communication in resolving client concerns and preventing revenue leakage.
Education
West Bengal State University, Kolkata
Bachelor's degree, Economics
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