Kaustav L.

About Kaustav L.

I am a seasoned people leader with a Progressive experience in End –To-End Business Development incorporating (PAN India & United States), End-To-End Talent Management & Talent Acquisition spanning across Core (IT) & Core (Engineering)segment. I had driven a gamut of operational mechanics as part of Key Account Management Cycle encompassing the Big 5 in IT & Core Engineering Companies. I carry a deep domain expertise in handling HVAP (High Value Accounts & Projects) ensuring its delivery & outreach in a signified manner. I had driven excellence in Business Strategy & Branding, Revenue Mapping, SOP Design, Project Management & Channel Branding.My academic lineage is a combination of Applied statistics, Business Transformation & Sales, Business Management, Sales & Growth Leadership, Industrial Psychology & Operations Management. My experience in identifying new business opportunities, cultivating and maintaining relationships with executive business partners, spearheading effective sales and market penetration strategies positions me to greatly impact your organization. By leveraging expertise and insight to implement forward thinking through strategic business development solutions, I excel at connecting with keydecision-makers and quickly building profitable, lasting partnerships that sustain revenue growth.On a philosophical side I believe, preach and practice that Intent, Integrity, Humbleness & Self Learning are the four must have components of your ecosystem that measures your existence within an organization and helping meet its objectives in the long run.

Experience

1. Senior Vice President

   Mahindra Defence Systems Limited

   Dec 2019 — Present · Delhi, IN

   Supported RAG Analysis or Recruitment Average Grouping before delivering Inhouse NHT New Hire Training for both Inbound and Outbound queues for Verizon FIOS. Support line included NHT Training of TS of Robotic Sprints, API\'s, Nudges and DT based Tools called Optix to maximize business targets. Stakeholder for driving Site Customer Satisfaction Ratio for the business center through Instructional Design KPI\'s and PI recommendations in the form of software or service upgrades. Handled Team size of 10 Trainers setting their operational KRA\'s and KPI\'s to ensure maximum training throughput and ensuring No Voluntary and Involuntary Attrition is raised. Handled live escalations, process updates roll out & coaching and feedback for OJT and Nesting Batches through Calibration calls, and efficacy report share in weekly reviews with the client sighting areas of improvement. Drove Quality Audits to ensure maximum productivity is achieved month on month. Drove Process Improvement Plans from a Learning & Development Perspective to ensure maximum throughput is received through RCA ANOVA & Process Kaizen. TNA, TNI, FCGP Dashboard creation on a weekly, monthly and quarterly basis inclusive of Strategic improvisation of training analogies, courses driven and live operational breakthroughs with measured variants. Drove Instructional Design of Learning manuals with insights related to Operational specifics as or when updated.

Education

• Shyama Prasad Vidyalaya, Lodi Estate, New Delhi

  Class XIIth DSSE, Board Metriculation , Geography, Economics, English, Sanskrit, Mathematics

  1999 — 2000

• Faculty of Management Studies - University of Delhi

  EMBA, Operations Research & Networking Management

  2007 — 2009

• Benchmark SixSigma

  GB, MB (Six Sigma), Six Sigma

  2010 — 2011

• ASQ American Society For Quality

  MBB & Champion Lean Six Sigma, Six Sigma

  2012 — 2014

• Chinmaya Vidyalaya

  Class Xth, Class Xth, General Board Metrication, AIISSE

  1997 — 1998

• Max Planck Society

  Master of Science (MS), Applied Demographics

  2003 — 2005

• Benchmark Six Sigma

  Professional Certificaition in COPC, Customer Operations Performance Center (V8.1-V11.4)

  2010 — 2011

• Annamalai University

  Bachelor of Arts (B.A.), Demography and Population Studies

  2000 — 2003