Suman Kaushik
Sales & Operations Professional l Ophthalmic Devices (OCT & Fundus) | Expertise in Optical Retail Chain, Healthcare Logistics, and Fulfillment | Delivering Efficiency & Excellence
- Role
- Preventing Preventable Blindness at Artelus.Ai
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Suman Kaushik
Healthcare transformation professional with 13+ years of experience across digital…
Experience
Preventing Preventable Blindness
Oct 2024 — Present
Developing and implementing sales strategies to achieve and exceed revenue targets, driving business growth and expanding market presence. Cultivating and maintaining strong relationships with new and existing clients, ensuring long-term customer satisfaction and loyalty.Managing the full sales cycle, including lead generation, negotiation, and closing deals, while providing exceptional post-sales support. Analyzing sales performance metrics, prepared regular reports, and made data-driven recommendations to senior management.Acting as a primary point of contact for client issues, resolving service-related concerns and ensuring high levels of customer retention.Collaborating cross-functionally with teams such as customer support, technical, and product to ensure seamless service delivery and client success.Conducting market research and gathering customer feedback to inform the development of sales and service strategies.Developing and maintaining up-to-date product and service knowledge to effectively communicate value propositions to clients.
Education
MIT school of telecom
PGDM, Marketing /sales (management)
2007 — 2009
Bokaro Ispat Senior Secondary School
Intermediate, PCM
2000 — 2002
Skills
- Business Development
- Recruiting
- Market Research
- Retail
- Negotiation
- Sales
- Leadership
- Microsoft Sql Server
- Management
- Team Building
- Employee Relations
- Strategic Planning
- Change Management
- Technical Recruiting
- Sourcing
- Mis
- Employee Engagement
- Key Account Management
- Sales Management
- Business Strategy
- Talent Acquisition
- Team Management
- Human Resources
- Talent Management
- Sales Operations
- Performance Management
- Strategy
- Training
- New Business Development
- Vendor Management
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