Kaushik Meda
Omni Customer Fulfillment Associate @Walmart
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WORK HISTORY
Omni Customer Fulfillment Associate @Walmart
ON, CA
SLA & Inventory Management: Maintained high-volume fulfillment operations, strictly adhering to Service Level Agreements (SLAs) and ensuring 99% order accuracy using backend POS tools.Stakeholder Communication: Acted as a point of contact for order discrepancies, resolving customer escalations through system audits and effectively communicating with cross-functional delivery teams.Team Training: Trained and mentored new associates on digital fulfillment systems (SMART, MyGuide) and operational workflows, ensuring adherence to company protocols.Process Improvement: Managed exception handling and returns documentation to support audit purposes and service recovery tracking.
EDUCATION
University of Ottawa
Master of Engineering, Electrical and Computer Engineering
Bv Raju Institute of Technology Bvrit
Bachelors Degree, Electrical Electronics and Communications Engineering
ABOUT KAUSHIK MEDA
I am a CAPM® Certified M.Eng graduate with experience across the full Software Development Life Cycle (SDLC). My background spans from developing automation scripts at Tata Consultancy Services to managing critical SLAs and logistics operations at Walmart Canada, where I achieved 99% order accuracy and trained 75+ associates.I speak the language of engineers (Python, C, IoT, RPA) and the language of business (Agile, Risk Management, Stakeholder Communication). I am passionate about process improvement and automation, having developed Python-based tools that reduced manual work by 30% and improved operational efficiency.Key Skills: CAPM® Certified | Technical Project Coordination | Agile/Scrum | Root Cause Analysis | Jira | Python | RPA | Process Automation | Stakeholder ManagementOpen to opportunities in Ottawa and across Canada as an Assistant Project Coordinator, Implementation Specialist, Release Coordinator, or Project Manager where I can leverage my unique blend of technical expertise and project management skills to drive efficient delivery and cross-functional collaboration.
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