Kaushik Bose
- Role
- Associate Director - Dc & m - Customer Strategy & Design at Deloitte
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Kaushik Bose
As a Contact Center AI Subject Matter Expert at Deloitte Digital, I am dedicated to…
Experience
Associate Director - Dc & m - Customer Strategy & Design
Apr 2022 — Present
Contact Center AI Subject Matter Expert for Deloitte Digital
Education
Symbiosis Centre for Distance Learning
PGDBA, Finance Management
2004 — 2006
Indian Institute of Management, Kozhikode
Advanced Management Certification Program, Transformational Customer Experience
IHM Chennai
Diploma in Hotel Management and Catering Technology, Food&Beverage Production,Service,Housekeeping and Front Office Operation
1998 — 2001
Indian Institute of Management Ahmedabad
Senior Management Programme - SMPBL06, Business Administration and Management, General
Skills
- Copc
- Lean Tools
- Six Sigma
- Third Party Vendor Management
- Retention Management
- Offshoring
- Leadership
- Operations Management
- Team Management
- Training
- Process Migration
- Human Resources
- Management
- Transition Management
- Crm
- Business Planning
- Performance Management
- Standard Operating Procedure (Sop)
- Service Delivery
- Dialer Management
- Business Process Outsourcing (Bpo)
- Customer Relationship Management (Crm)
- Outsourcing
- Communication Skills
- Call Centers
- Business Intelligence
- Dmaic
- Vendor Management
- Process Improvement
- Mis
- Management Information Systems (Mis)
- Bpo
- Outsourcing Management
- Workforce Management
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