Kaushika Chheda

About Kaushika Chheda

With over 20 years of Customer Experience & User Experience design, Kaushika has a passion for creating end-to-end \"WOW\" experiences for its client and their end customers. As a thought leader and practitioner in customer experience & User experience design and execution, she provides a unique perspective on helping clients to transform business/user needs into effective solutions that are result oriented.Kaushika has rich experience in conceptualizing & creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment. She has rich experience in conceptualizing User-Centered Design, Lean UX, Heuristic / Expert Reviews, Customer Journey Maps, assessing existing user interfaces and evaluating the business impact, architecting complex information and interaction structures, and thus designing interface patterns based on platform-specific UX guidelines & best practices. What she brings to the table are good lateral skills and creative solutions for complex problems.

Experience

1. Design Director

   Ibm Ix

   Mar 2017 — Present · Mumbai, IN

   Leads a multi-disciplined group of designers through a proposed solution phase. Lead multiple projects or sub-projects- Communicates overall vision through their product line or team. Influence people and organizations, including executive management accountable for decisions at the project level- Frequently work on projects that are strategic in nature, and often work on issues of cross-product integration and consistency- Actively define, design and lead the user experience for entire complex projects or project areas, and/or complex individual tasks, driving them through to completion- Prioritize strategic versus on-going commitments, with a capability to spot potential problems and minimize their impact before they arise- Conduct and drive Design Thinking workshops for niche clients. Connect with Client partners, advocate UCD and generate opportunities for the team- Participate and respond to RFP proposals

Education

• V. G. Vaze College

  Bachelor of Commerce (B.Com.), Commerce

  1992 — 1996

• Human Factors International (HFI)

  CUA

  2011 — 2011

Skills

• Human Computer Interaction
• Usability
• Wireframes
• Flash
• Ciustomer Experience
• Iphone
• Persona
• User Interface Design
• Mobile Internet
• Html5
• Information Architecture
• Product Management
• User Experience Design
• User-Centered Design
• Prototype
• Requirements Analysis
• Javascript
• Html 5
• Mobile Applications
• Usability Design
• Usability Engineering
• Css
• Agile Methodologies
• User Experience
• Usability Testing
• Web 2.0
• Html
• Prototyping
• User Interface
• Heuristic Evaluation
• Interaction Design
• Accessibility
• Cascading Style Sheets (Css)
• User Research
• Wire Framing
• Jquery
• Web Applications
• User Scenarios