Kaushik Shinde
RTM, MIS And Data Analysis
- Role
- Team Leader Wfm at Hexaware Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Team Leader Wfm
Jul 2024 — Present · Navi Mumbai, IN
Assigning tasks & duties to the team, provide coaching, and conduct performance reviews.Point of contact between WFM and Operations, Support, and Leadership.Analyze intraday reports and identify variance trends (under/overstaffing).Ensuring real-time and hourly updates are rendered to the Ops on staffing, volume, and performance on time by the teamEscalate critical impacts (downtimes, major deviations) appropriately and timely.Troubleshooting technical issues or inaccuracies in various WFM platformsCollaboratively working with Forecasting and Scheduling teams to share insights on real-time trends and improve forecasts.Providing feedback from real-time trends for future staffing optimization.Key Factor: Team leadership & coaching ability
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