Kaushik Shetty
Service Delivery Manager/Project Manager
- Role
- Project Manager at Aspire Systems
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kaushik Shetty
Highly skilled and results-driven Service Delivery Manager with 10+ years of experience…
Experience
Project Manager
Oct 2024 — Present · Mumbai, IN
Led and mentored a team of 60+ IT professionals, driving performance, training and career development across multi-regional teams.• Managed and led cross-functional teams supporting multiple database technologies (Oracle, MSSQL, MySQL, PostgreSQL, MongoDB), middleware platforms (WebLogic, Nginx, WebSphere, JBoss, Apache Tomcat) and operating systems (Linux, Windows, AIX).• Directed software development projects using SQL, Java.NET, PL/SQL, PHP and HTML, aligned with Agile, Scrum and DevOps practices.• Spearheaded cloud service deployment and operations in AWS (EC2, RDS), driving architecture, provisioning, automation and cost efficiency.• Implemented and maintained detailed project plans, milestones and risk mitigation strategies to support mission-critical initiatives.• Ensured adherence to SLAs and KPIs (MTTA, MTTR), conducting trend analysis and reporting to senior leadership.• Managed 24x7 service delivery operations, leading incident, change and problem management processes under ITIL best practices.• Facilitated all Scrum ceremonies and supported Agile SDLC phases from requirements gathering through deployment.• Built trusted client relationships, delivering regular service reports and leading governance forums on service performance and security.• Designed and improved SOPs aligned with regulatory requirements and drove compliance and audit-readiness across teams.• Contributed to budget planning and implemented cost-saving measures through resource optimization and vendor management.
Education
SIES Graduate School Of Technology
Bachelor of science in information technology
2011 — 2014
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