Kaushik Saha

About Kaushik Saha

Senior Technology leader with 18+ years of proven success in delivering high-impact business outcomes through strategic IT execution, Global Operations Management and Enterprise transformation. Specialized in managing complex, large-scale multi-country IT Service portfolios for global clients, with deep domain knowledge in IT infrastructure. Accountable for end-to-end delivery and Account Management of mission-critical portfolios for multi sectors, driving operational excellence and stakeholder satisfaction across multiple countries. Key Competencies & Impact Areas- Strategic Account Leadership: Elevated client partnership maturity while consistently exceeding delivery KPIs and improving customer satisfaction ratings year-over-year- Global Delivery Oversight: Steered operations across geographies, optimized resource distribution, and improved delivery velocity by configuring high-performance offshore delivery models- P&L & Cost Efficiency: Delivered sustained revenue growth while minimizing operational costs through margin improvement initiatives and productivity-enhancing programs- Transformation Execution: Enabled digital transformation through agile-based service development and deployment, aligning with global technology strategies- Leadership & Talent Strategy: Championed people engagement and leadership pipeline development, improving retention and enhancing succession readiness in multicultural environments- Client Value Delivery: Acted as a trusted advisor to technology heads, achieving shared business goals and translating vision into measurable outcomes. Track record of anchoring Client and Prospect visit, executive client engagements, driving value-for-cost improvements, and leading cross-functional teams that consistently outperform.

Experience

1. Senior Manager Information Technology Operations

   Capgemini

   Dec 2015 — Present · West Bengal, IN

Education

• Academy of Business Management

  Masters in Business Administration