Kaushik Mandal

About Kaushik Mandal

Senior Operations and Strategy leader with 6+ years of progressive experience delivering transformation across e-commerce fulfillment, supply chain design, program management, and business strategy at Amazon and in capital-intensive manufacturing.Proven track record of P&L ownership, cross-functional program delivery, network expansion, vendor management & SLA governance, and change management — consistently translating complex operational challenges into structured, data-backed roadmaps with measurable financial and service-level outcomes.At Amazon: led India\'s largest FC inbound operations, expanded 3P fulfillment network across North & Northeast India, improved customer SLA by XX%, scaled throughput by 30%, and delivered multiple transformation programs under tight timelines. At Reliance Naval: managed Cr inventory, strategized ₹XX Cr procurement, and delivered ~XX Cr in cost savings.Backed by an MBA from IIM Indore and B.Tech in Mechanical Engineering from NIT Durgapur. Strong command of SQL, SAP-MM, Advanced Excel,

Experience

1. Operations Manager-3p Operations

   Amazon

   Oct 2024 — Present · Kolkata, IN

   Senior Operations Manager — 3P Fulfillment | Amazon | Jul 2024 – Present• Led strategic roadmap and expansion of 3P fulfillment network across North & Northeast India — delivered 100% operational readiness enabling same-day/next-day delivery, improving customer promise SLA by ~18% and strengthening regional market competitiveness.• Owned cross-functional program management across Finance, Engineering, Marketing, and S & OP to scale processing capacity by 20%, improving in-network fulfillment by 13% and reducing cost-to-serve.• Drove end-to-end change management for zonal inventory transformation: launched and scaled SFCs across the East cluster in 3 months, improving L & XL inventory availability and service levels by 7%.• Owned end-to-end performance governance of 3 Fulfillment Centers via structured mechanisms — driving partner alignment on SLA, productivity, cost, and demand forecasting.• Redesigned penalty & recovery mechanisms with Finance and Procurement, strengthening governance and reducing turnaround delays by 150 days across 3P partners.• Scaled processing capacity in East cluster by 33% within 3 weeks to meet incremental peak demand (Jupiter Peak).

Education

• Indian Institute of Management, Indore

  Master of Business Administration - MBA

  2020 — 2022

• National Institute of Technology Durgapur

  Bachelor of Technology, Mechanical Engineering

  2013 — 2017