Kaushik Manani

About Kaushik Manani

I am a hospitality and operations professional with over 12 years of diversified…

Experience

1. Guest Experience Specialist Dolphin Bay

   Atlantis Resorts

   Nov 2021 — Present · AE

   Delivered exceptional guest service by creating memorable, personalized experiences for visitors at Dolphin Bay, one of the region’s premier marine attractions.Acted as the primary point of contact for guests, ensuring their comfort, safety, and satisfaction throughout their marine mammal interaction experience.Provided clear, engaging briefings and safety instructions to guests before interactive dolphin programs, ensuring adherence to all protocols and operational standards.Collaborated closely with marine specialists and photographers to facilitate smooth, seamless program flow, while anticipating and resolving guest needs proactively.Addressed guest inquiries, concerns, and feedback with professionalism and empathy, consistently achieving high satisfaction scores and contributing to positive online reviews.Assisted in the coordination of guest bookings, check-ins, and group movements, maintaining efficient operational flow even during peak visitor times.Upheld strict hygiene and safety measures in all public and back-of-house areas in compliance with Atlantis Dubai and international standards.Supported marketing efforts by encouraging guest engagement with branded merchandise and photo packages, enhancing the overall guest journey and driving additional revenue.Responsible for providing friendly, efficient, and informative service as well as accurate transaction during cashiering as they serve all guest purchasing tickets to the water park. Operate an electronic cash register and credit card machine Responsible for following the cash handling ticketing procedure properly and accurately, including completing cash out reports accurately for the team. Training new joiners for the role and supporting them in the operations Remained calm and professional in stressful situations and when dealing with distressed guests and colleagues.

Education

• IITC Global Careers

  Interior Design

  2011 — 2012

• Arts & Commerce jobs

  Bachelor of Commerce (BCom), Business/Commerce, General

Skills

• Ms Office
• Quality Control
• Professional Communication
• Autocad
• Process Training
• Photography