Kaushik Kumar Mitra
Team Support Analyst @mthree
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WORK HISTORY
Team Support Analyst @mthree
Gurugram, IN
EDUCATION
BITM, Santiniketan
B.tech
ABOUT KAUSHIK KUMAR MITRA
With a B.tech degree in Electronic and Instrumentation from BITM, Santiniketan, I have a solid background in IT support and help desk operations. I have developed skills in Office 365 administration, LiveChat IT HelpDesk, helpdesk ticketing tool and other technical tools and technologies that enable me to provide quality service and solutions to end-users.For three years, I worked at apexanalytix, where I resolved technical issues, remotely troubleshooted software and hardware problems, and ensured customer satisfaction. I also contributed to the improvement of the help desk processes and procedures, and the training and mentoring of new staff. I am passionate about delivering quality service and solutions, and I enjoy working with diverse and collaborative teams. I am always eager to learn new skills and update my knowledge, and I am looking for new opportunities to grow and excel in my field.
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