Kaushik Gurav
CX Consultant | Enterprise Transformation | Salesforce | Manufacturing | Product Owner | Business Analyst
- Role
- Consulting Manager at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kaushik Gurav
Manufacturing domain professional with 10 years of experience in leading large scale consulting engagements focused on enterprise transformation, digital transformation, digital adoption and process improvement- Expertise : Customer Experience Strategy, Contact Center Strategy, Business Analysis, Process Design, Product Owner- Technology focus area : Salesforce- My approach to all engagements and professional connects : Know your customer and Be your customer
Experience
Consulting Manager
May 2025 — Present · Mumbai, IN
Lead end-to-end business transformation and process optimization engagements across different industries and functions.• Conduct as-is assessments, identify process gaps, define future state process maps across Lead-to-Order, Service lifecycle, and develop transformation roadmaps aligned with client strategic objectives.• Facilitate executive workshops, discovery sessions, and value-stream mapping to translate business requirements into actionable solution design, leveraging features such as Case Management, Omni Channel, Entitlements, Agentforce.• A trusted advisor to senior leadership, delivering insights, data-backed recommendations on platform strategy, governance, and adoption.• Contribute to pre sales, solutioning, and proposal development through frameworks, POVs on industry trends, GenAI, and transformation methodologies.• Mentor consultants and analysts, helping build strong consulting capabilities and adherence to best practices
Education
Sardar Patel Institute of Technology
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
2007 — 2011
St. Francis D'Assisi High School, Mumbai, India
SSC
St. Francis D'Assisi High School - India
Bachelor of Engineering - BE, Electrical and Electronics Engineering
2007 — 2011
Great Lakes Institute of Management
Master of Business Administration (M.B.A.), Operations, IT, Marketing
2015 — 2016
Skills
- Salesforce.com
- C
- Scada
- Customer Experience
- Customer Relationship Management (Crm)
- Engineering
- Microsoft Office
- C++
- Business Analysis
- Matlab
- Primary Research
- Electronics
- Project Management
- Windows
- Java
- Consulting
- Team Management
- Electrical Engineering
- Plc
- Customer Service
- Automation
- Secondary Research
- Management
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