Kaushik Ghosh
Senior Software Engineer @InfoBeans
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WORK HISTORY
Senior Software Engineer @InfoBeans
Kolkata, IN
Implemented new features in the ServiceNow ITSM module to enhance functionality and streamline processes, including custom workflows and automation. Collaborated with stakeholders to gather requirements, configure solutions, and deploy updates. Provided ongoing support for the existing ITSM application, resolving incidents, addressing enhancement requests, and ensuring system stability and performance.
EDUCATION
Scottish Church Collegiate School
High School
Scottish Church Collegiate School
High School, Mathemetics, Physics, Chemistry
Institute Of Engineering and Management
Bachelor of Technology (B.Tech.), Computer Science
SKILLS
ABOUT KAUSHIK GHOSH
Experienced ServiceNow Developer with over 8+ years of comprehensive experience developing, implementing, and managing IT Service Management (ITSM) solutions using the ServiceNow platform. Proficient in customizing and configuring ServiceNow modules such as Incident Management, Problem Management, Change Management, and Asset Management to align with organizational goals and improve operational efficiency. Skilled in designing and implementing complex workflows, integrations, and automation solutions to streamline IT service delivery processes. With a proven track record of delivering successful ServiceNow projects, I am dedicated to helping organizations enhance their ITSM capabilities and achieve their business objectives.
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