Kaushik Dutta
Director of Customer Success @ Photon | Ex-Equifax | Ex-Wells Fargo
- Role
- Customer Success Manager at Photon
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Kaushik Dutta
I’m a Strategic Account Manager with a proven record of driving profitable growth for…
Experience
Customer Success Manager
Feb 2025 — Present · Dallas, TX, US
Own end-to-end account management for 2 Fortune 100 Financial Institutions, delivering $500K+ monthly revenue and 42% YoY growth through adoption, expansion, and renewals. Defined migration strategy for the client\'s digital platform, aligning with enterprise standards and creating a scalable roadmap for compliance, process, and technology transformation. Built an international expansion proposal for the client\'s Financial Services platform, driving alignment across design, product, and delivery teams for global rollout. Spearheaded modernization of lease-end customer journeys, introducing hyper-personalization, proactive communications, and self-service tools, enhancing dealer upsell opportunities and satisfaction. Improved project profitability by 18% through P&L ownership, pricing strategy, and resource optimization. Conducted executive-level business reviews with CxOs, aligning KPIs with client roadmaps and identifying new revenue opportunities. Standardized sales processes and KPIs, creating forecasting accuracy and pipeline consistency.
Education
Great Lakes Institute of Management
Master of Business Administration - MBA, Marketing,
2018 — 2019
G.H. Raisoni College of Engineering, Nagpur
Bachelor of Engineering - BE, Mechanical Engineering
2009 — 2013
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