Kaushik Deb

About Kaushik Deb

With over 30 years of dedicated experience in aviation and hospitality management, I have consistently delivered operational excellence, profitability, and customer satisfaction in the highly demanding airline and airport environments. I specialize in streamlining airport operations, enhancing customer experiences, and implementing cost-saving measures to drive organizational success.Throughout my career, I’ve held key leadership roles at global airlines and ground-handling companies such as KLM Royal Dutch Airlines, Qatar Airways, Jazeera Airways, and FlyArystan. My hands-on experience in managing large teams, optimizing budgets, and ensuring compliance with aviation regulations has enabled me to create safer, more efficient operations that benefit both the airlines and the customers.Key highlights include:Successfully increasing on-time performance (OTP) from 70% to 99% at Qatar Airways.Driving significant cost reductions and increasing ancillary revenue at Jazeera Airways.Leading station startups and closures for multiple airlines, including Kingfisher Airlines and Go Air.Expertise in managing safety, security, and compliance across international operations.Proven track record in mentoring teams, optimizing manpower, and enhancing profitability through strategic planning.I thrive in environments where challenges are complex, and innovation is crucial. My passion lies in reducing costs, improving processes, and ensuring that every touchpoint of the customer journey is seamless.Let\'s connect if you’re looking to elevate your airport operations, improve profitability, or need an experienced leader to guide your team to success.

Experience

1. Sr Operations Manager

   Sodexo

   Sep 2024 — Present · Mumbai, IN

   As an Operations Manager overseeing multiple remote camps catering and facility management for clients, our roles are critical in ensuring smooth operations, meeting Key Performance Indicators (KPIs), and maintaining safety and comfort across all sites. Heres a breakdown of key responsibilities:Ensure Operational Excellence Across Multiple Sites: Oversee daily operations of all camps, ensuring high standards of catering, facility management, and client services are consistently met.1.Monitor and Achieve GoP (Gross Operating Profit) Targets: Develop and implement cost-control measures, monitor budgeting and expenditures, and ensure revenue generation aligns with GoP targets to maintain profitability.2.Maintain Client Satisfaction: Regularly assess client feedback and take proactive steps to address concerns related to food quality, accommodations, and overall camp experience, ensuring satisfaction remains high.3.Coordinate Efficient Logistics and Supply Chain Management: Ensure timely procurement, transportation, and storage of necessary supplies (food, equipment, etc.) to meet the needs of all remote locations.4.Manage Staff Performance and Training: Recruit, train, and manage a team of camp staff, including chefs, maintenance personnel, and safety officers, ensuring they are adequately trained in both operational tasks and safety procedures.5.Implement Sustainability Practices: Oversee waste management, energy conservation, and resource utilization to ensure environmental sustainability across all camps, aligning with corporate social responsibility (CSR) goals.6.Maintain High Standards of Hygiene and Cleanliness: Ensure all camps adhere to hygiene and cleanliness protocols, particularly in food handling and accommodation areas, to meet health and safety standards.

Education

• KLM Royal Dutch Airlines

  Certification, Aviation/Airway Management and Operations

  1996 — 2005

• University of Cambridge

  Certificate, Aviation/Airway Management and Operations

  2009 — 2009