Kaushik Acharya

About Kaushik Acharya

Global operations and strategy executive with 15+ years of experience leading associates across the US, EU, and India. I combine deep technical expertise (MSE, Industrial & Operations Engineering, Operations Research focus) with business leadership (MBA, Ross School of Business) to scale organizations, build 0→1 capabilities, and deliver profitable growth.At Amazon, I have owned P & Ls of $800M+ in last-mile,$500M+ in supply chain, and $400M+ in transportation while driving $500M+ in EBITDA improvements. I’ve built global analytics, legal risk, and governance functions from scratch, embedding AI/ML-driven automation and capacity planning into worldwide operations.I am recognized for transforming Amazon’s FBA ecosystem toward a $1T scale by improving trust, reducing defects, and embedding automation that lifted seller NPS by 12pts. Across supply chain and transportation, I have improved carrier reliability to 98% on-time performance, optimized Amazon Air and last-mile networks, and re-architected India’s delivery promise to accelerate Prime adoption.Passionate about scaling platforms, developing diverse leadership pipelines, and driving P&L impact, I’m positioned as a future SVP/GM and PE portfolio CEO focused on building high-trust, technology-enabled, profitable ecosystems.

Experience

1. Global Fba Program Leader - Amazon

   Amazon

   Jul 2025 — Present · IN

   As Global Programs Lead, I am shaping Amazon’s $1T FBA ecosystem into a high-trust, low-defect, low-touch model across 15+ marketplaces. I drive global governance across NA, EU, and IN, reducing variance in case handling by 30% and positioning Support Ops as a P&L growth driver for the $500B+ seller marketplace. By embedding automation with Tech and Product partners, I eliminated 200K+ manual hours annually, reduced seller contacts by 15% YoY, lifted NPS by 12pts, and cut churn risk by 8% in high-value categories—directly strengthening seller retention and GMV growth.

Education

• Birla Institute of Technology and Science, Pilani

  Bachelor’s Degree, Mechanical Engineering

  2008 — 2012

• University of Michigan - Stephen M. Ross School of Business

  Master’s Degree, Logistics, Materials, and Supply Chain Management

  2015 — 2016

• University of Michigan

  Master’s Degree, Industrial and Operations Engineering

  2014 — 2016

Skills

• Inventory Management
• Supply Chain Facility Design
• Data Analysis
• Consulting
• Growth Strategies
• Business Strategy
• Product Management
• International Logistics
• Change Management
• Business Process Improvement
• Go-to-Market Strategy
• Supply Chain
• Business Analytics
• Project Management
• Demand Planning
• Value Stream Mapping
• Process Improvement
• Logistics Management
• Lean Six Sigma
• Simulations
• Strategic Planning
• Strategy
• Business Planning
• Operations Management
• Microsoft Excel
• Lean Manufacturing
• Business Development
• Supply Chain Management
• Strategic Sourcing
• Operational Excellence
• Leadership