Kaushambi Ganguly

About Kaushambi Ganguly

I am a Certified Scrum Master (CSM) and a certified Project Management Professional (PMP) with 14 years of work experience. I have worked and led Agile Projects within Operations and Product support functions, led & managed Lean Six Sigma Kaizen projects delivering Operational process excellence and have worked as a Single Threaded Leader for Program and Operation Unit set ups for the Risk Management Portfolio.I have primarily worked in E-Commerce and Social Commerce (Community), and posses over 9 years of combined experience in operations management, program management, customer (seller) experience management and developing enforcement & policy strategies.I have been heavily involved in crafting risk control strategies, building integrity processes and setting up appropriate KPIs to drive operational excellence. Some of my key projects resulted in reducing bad debt loss by $1M, driving down appeals and escalations for new programs by 30% and setting up integrity processes to prevent bad actor engagement and limit distribution of over 2M posts and listings.Current Role - Manage platform Integrity Projects as a Commerce Portfolio Manager at Facebook :Manage projects related to proactively identifying risks on Commerce surfaces and work with various stakeholders to develop & implement scaled solution

Experience

1. Manager Program Management, Global Risk Owner Chargeback & Amazon Payments

   Amazon

   Feb 2024 — Present · Bangalore, IN

   Leading a team of tenured Program Managers focused on mitigating fraud and bad debt risk across Amazon Payments and Chargeback

Education

• La Martiniere for Boys

  ICSE/ISC - 12th and 10th, Science

  1994 — 2006

• Visvesvaraya Technological University

  Bachelor of Engineering (BE), Computer Engineering

  2006 — 2011