Kaushal Shah

About Kaushal Shah

25+ years in technology | 21+ years transforming insurance and InsurTech.Enough time to see the industry evolve from legacy core systems to today’s shift toward AI-enabled insurance platforms and intelligent operating models.My work has focused on helping insurers modernize and scale their businesses across Policy Administration, Claims, Billing, Reinsurance, and Agency Management, combining consulting, product strategy, global delivery, and client engagement to drive transformation across North America, the UK, and Asia-Pacific.In recent years, the focus has moved firmly toward AI-led transformation in P&C insurance. Applying Generative AI, Agentic AI, Large Language Models (LLMs), Prompt Engineering, and Predictive Analytics to real operational challenges has delivered measurable outcomes — reducing operational turnaround times by 50%, leading transformation programs across multi-country rollout, and contributing to more than $8M in revenue uplift through smarter decisioning and improved customer and underwriting experiences.The emphasis has never been AI for experimentation, but AI embedded into the core workflows of insurance; from submission intake and document intelligence to underwriting insights, automation, and decision orchestration.Hands-on experience across enterprise platforms such as Guidewire, Duck Creek, Salesforce, OutSystems, and FirstGen complements active engagement with modern AI ecosystems including GPT-4, Claude, Gemini, CoPilot and Perplexity, shaping AI-enabled, customer-centric insurance platforms that balance innovation with operational reliability.Transformation in insurance is not about deploying more technology.It is about making better decisions, faster — while preserving trust, expertise, and human judgment.AI will change insurance. Leaders who understand the business will decide how.

Experience

1. Vice President

   Intellect Design Arena Ltd

   Apr 2023 — Present · Mumbai, IN

   Lead strategy, innovation, and delivery for a portfolio of AI-powered underwriting and risk intelligence solutions serving P&C, Specialty, and E&S insurers. Partner with carriers, brokers, and MGAs to accelerate AI-driven underwriting transformation and modernize submission and placement workflows.Key Contributions & Impact: Spearheaded development of AI-driven submission intake, document intelligence, and risk enrichment solutions improving underwriting efficiency and decision speed. Defined product vision and roadmap for the Magic underwriting product suite, enabling intelligent submission triage, document comparison, and contextual risk insights. Achieved 60% improvement in submission processing speed, 45% increase in underwriting efficiency, and 40% reduction in manual processing through AI-enabled automation. Partner with insurers to design digital underwriting transformation programs, translating technology innovation into measurable business outcomes. Lead cross-functional teams across engineering, data science, product, and design to deliver scalable AI-enabled insurance platforms.

Education

• National Institute of Information Technology

  Diploma, Computers

  1998 — 2001

• Mithibai College

  Bachelor of Commerce (B.Com.), Taxation

  1996 — 2001

Skills

• Quality Center
• P&C Insurance
• .net
• Personal Insurance
• Vendor Management
• Software Project Management
• Informatica Mdm
• Informatica
• Salesforce Crm
• Commercial Insurance
• Testing
• Cloud Computing
• Devops
• R Programming
• Informatica Cloud
• Software Integration Solution Architect
• Property & Casualty Insurance
• Solution Architecture
• Pmp
• Salesforce.com
• Hp Qtp
• Analytics
• Microsoft Sql Server
• Budget
• R
• Data Science
• Duck Creek Technologies
• Requirements Gathering
• Insurance
• Agile Methodologies
• Web Services
• Project Management
• Agile Project Management