Kaushal Pathak

About Kaushal Pathak

I have strong belief that “Success usually comes to those who are too busy to be looking for it.” My progressive track record in transforming the IT organizations by bench-marking practices supporting IT Service Management and Delivery with a strong focus on quality, efficiency and customer satisfaction is my core strength. I am someone who is unwilling to settle for average; known to lead by example & challenge is something that excites me.Evident as a tech evangelist, I have broad expertise in designing and transferring applications to the Cloud; pivotal in workload migration including On-Premise, Azure Cloud (Hybrid & Public). My major highlights have included re-orienting IT Service Management methodologies in accordance with ITIL & Agile best practices to ensure improved focus on functional expertise and delivery of business-critical services; own the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities.Leveraged skills in leading the incident management process to resolution and restoring company\'s provided IT operations swiftly; skilled in logging and categorizing recurring incidents to improve incident management protocols. Before this, I championed the management of IT Data center Services throughout the organization including servers, employee desktops/laptops, network / voice infrastructure, internal networks, peripherals, and software distribution.If you wish to know more about my experience or can think of potential business collaboration, then please mail me at K••••••••@gmail.com.

Experience

1. Infrastructure & Cloud Solutions

   L.E.K. Consulting

   Nov 2022 — Present

Education

• Delhi University

  Bachelor of Commerce (B.Com.)

  2006 — 2008

• Jain School

  12th, Science Stream

  2003 — 2004

• Sikkim Manipal University - Distance Education

  Master of Business Administration - MBA, Management Information Systems, General