Jasleen Kaur

About Jasleen Kaur

As an Assistant Customer Success Manager at Cashfree Payments, I manage enterprise portfolios exceeding across fintech, insurance, securities, investments, and e-commerce sectors. My role focuses on driving client retention, strategic expansion, and revenue growth through tailored cross-sell and upsell initiatives. I leverage SQL for data analysis to optimize client operations and ensure consistent improvement in client satisfaction metrics through CSAT and NPS programs. With a Bachelor of Engineering in Electronics and Communications from Chandigarh University, I bring a data-driven approach to customer experience management. I collaborate with cross-functional teams to address escalations and implement action plans for timely resolution, ensuring seamless client communication. My goal is to enhance client relationships, optimize key success metrics, and foster long-term partnerships.

Experience

1. Assistant Customer Success Manager

   Cashfree Payments

   Oct 2024 — Present

   Managed enterprise portfolios, driving retention and strategic expansion across fintech, insurance, securities, investments, and e-commerce verticals.Oversaw marquee client relationships and delivered tailored solutions that increased revenue via targeted cross-sell and upsell initiatives. Leveraged SQL to extract and analyze client usage and revenue dataOwned CSAT and NPS programs—implemented feedback loops and action plans that consistently improved client satisfaction metrics.Led escalation handling and L1 analysis, coordinating cross-functional teams to ensure timely resolution and transparent client communication.Defined and tracked key success metrics (churn, ARR growth, product adoption) to optimize account performance and inform strategic decisions

Education

• CHANDIGARH UNIVERSITY

  Bachelor of Engineering - BE, Electronics and Communications Engineering

  2015 — 2019