Kaushal Parikh
Customer Experience Engagement Lead - International @Roche
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WORK HISTORY
Customer Experience Engagement Lead - International @Roche
Leading partnership on the Global digital customer experience and channel experience strategy via business and technology collaboration at enterprise and country level including process/ways of working transformation enabled by technology, Data and Business Adoption more focused towards Customer Engagement and Experience. • Leading a Regional Customer Engagement Program (Agile) aiming at Digital Transformation and Capability build (Tech and People) as Chief Scrum Master/Solution Owner • Drive and Co Create a Customer Experience focused organization that will help transform the means of engagement with customers and patients. Helping drive transformation across Programs and Countries via digital, technology and ways of working. • Partner with Market GMs, Key Business leads & IT Business partners on Strategic and Value driven Collaboration to deliver key initiatives and capabilities. • Co-create Capabilities and Measurement criteria to support the Digital Adoption and Transformation in line with focus on Customer Engagement and Experience • Strategize investments in projects, products, programs and initiatives that drive business value and innovation, and accelerate the speed in getting value to patients through enterprise thinking and cross-portfolio awareness. • Provide ongoing transparency to key information that allows Leaders to make better decisions faster and enhance organizational agility via capability to execute strategic/complex programs to deliver move value to customers. • Create and Empower Squads to lead Customer Experience/Engagement focused streams primarily commercial and digital focusing on Multichannel Enablement and Capability Build across technology teams. • CERTIFIED SAFe 5.0 Agilist, AGILE COACH AND SCRUM MASTER/PRODUCT OWNER helping transform Key Business IT Programs to deliver more customer value via Agility. Execute and Run Sprints and Sessions to identify, plan and strategize focusing on the CX focused Outcomes.
EDUCATION
St Xaviers Gandhinagar
HSC, Science
Arcadia University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Entrepreneurship Development Institute of India
Post Graduate Diploma in Business and Entrepreneurship Development, Business Management
North Maharashtra University
BE I/C, Instrumentation and Control
SKILLS
ABOUT KAUSHAL PARIKH
A results and innovation oriented professional with 20+ years experience in country…
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