Kaunain Esmile
Vice President Country Lead Customer Experience @DBS Bank
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WORK HISTORY
Vice President Country Lead Customer Experience @DBS Bank
Mumbai, IN
I lead and manage all operations and processes of the bank branch related to Consumer banking, NRI Services, Resident accounts and Wealth Management (Mutual Funds, Life Insurance, PMS, Structured Products)Additionally, I own the CRM system road-map, function as the nodal officer of the bank for RBI and banking ombudsman complaints, and review output from latest Artificial Intelligence technologies to understand customer pain points and improve customer satisfaction scores.Career Progression: Analyst (2006)-> Associate (2008)-> AVP ->(2011)-> VP (2015)
EDUCATION
Mumbai University Mumbai
Bachelor's degree, Commerce
Management Jobs and Careers
Master of Business Administration - MBA
SKILLS
ABOUT KAUNAIN ESMILE
I am senior banking leader with nearly 20 years’ experience with proven expertise in…
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