Kaumil Shah

About Kaumil Shah

A seasoned operations executive with more than a decade of experience supporting regional and global strategies for multi-million-dollar businesses. Background includes a breadth of multi-industry experience across energy, media, and data science.In addition to skills as an Operations Executive, I excel at building cross-functional partnerships with internal and external stakeholders to reinforce project, model, and contract logistics. I am a decisive and authentic thought leader who thrives in roles that require keen situational and operational intelligence to strengthen commercial gains.EXPERTISE: Operations Management Strategy & Leadership Renewables & Sustainability Executive governance skills that serve as a foundation to my success leading multifaceted teams and maintaining seamless operational workflows in matrixed environments. Reputation for implementing change management and helping organizations adopt new processes, systems and business models by leveraging advanced knowledge of Lean Six Sigma methodologies. Extensive experience optimizing daily business operations to drive market expansion and development opportunities across North America, Latin America, Europe, and Asia. Proven ability to build and develop high-performing teams with a strong emphasis on talent development, cross-functional collaboration, and empowering individuals to make impactful decisions—cultivating the next generation of leaders. Academic training from Georgetown University as an Executive Master of Business Administration and a Bachelor of Science in Mechanical Engineering from Illinois Institute of Technology. Successfully leading negotiations secured 100% in customer service scores by effectively managing business partnerships, revitalizing relationships and driving mutual success.STRENGTHS:Renewables & Sustainability • Operations Management • Stakeholder Engagement • Data Research & AnalysisChange Management • Strategic Planning & Execution • Lean Six Sigma Methodologies • Customer RelationsDocumentation & Reporting • P&L Management • Team Building • Corporate Finance • Project & Product ManagementMarket Applications • Continuous Improvement • Sales Engineering • KPI & OKR Strategy • Documentation & Reporting

Experience

1. Sr Director, Warranty

   Fluence

   Apr 2024 — Present

   Lead the creation and execution of the region\'s warranty strategy for all products, ensuring efficient, cost-effective, and customer-focused operations. I was entrusted with the warranty role because of knowledge of GAAP accounting and complex financial models while ensuring strong engineering capabilities. Development of the new Warranty department included policy development, claims processing, budget control, and data-driven performance tracking. It is imperative to collaborate cross-functionally with accounting, finance, engineering, quality, and supply chain teams to drive best outcome for the organization. Establish warranty terms, policies, and procedures in collaboration with Legal, Finance, Engineering, and Product teams. Entrusted with ownership of warranty finance based on deep expertise in GAAP, finance, and technical versatility, ensuring compliance, accuracy, and audit readiness. Implemented OKR and SMART based KPI tracking systems, enabling real-time monitoring of business performance, metrics and compliance. Use VOC (Voice of Customer) feedback to inform continuous improvement initiatives. Drove change initiatives in warranty management by integrating data into RCA and product improvement, enhancing claim recovery and contract compliance, and streamlining workflows through CRM/ERP automation. Led budgeting, reserve alignment, accrual forecasting, and cost containment efforts, while serving as the escalation point for complex warranty disputes. Led end-to-end warranty operations, including case management, claim adjudication, parts logistics, field service coordination, and cost recovery. Partnered with customer support and field teams to ensure timely, professional resolution of claims, while serving as the escalation point for high-impact or complex disputes. Build, mentor, and lead a high-performing team.

Education

• Illinois Institute of Technology

  Bachelor of Science, Mechanical Engineering

  2010

• Georgetown University McDonough School of Business

  Master of Business Administration - MBA

  2022

Skills

• Product Development
• Pro Engineer
• Engineering
• Spc
• Microsoft Project
• Microsoft Access
• Minitab
• Materials Management
• Java
• Cost Benefit
• Program Management
• Ptc Creo
• Statistical Data Analysis
• Data Analysis
• Microsoft Office
• Sales
• Market Analysis
• Matlab
• Design of Experiments
• Manufacturing
• Microsoft Excel
• Materials Science
• Customer Service
• Mechanical Engineering
• Computer-Aided Design (Cad)
• Statistical Process Control (Spc)
• Project Management
• Solidworks
• Labview
• Business Development
• Microsoft Word
• Autocad
• Mathcad
• Finite Element Analysis
• Ansys
• Microsoft Powerpoint
• Product Management