Katy Pearce Dobie
Advisor @Fellowship Of Responsible Business
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WORK HISTORY
Advisor @Fellowship Of Responsible Business
Working with the FRB and their customers to provide expertise and advice on shaping and executing CX strategies
EDUCATION
British Institute in Paris
French Studies
SKILLS
ABOUT KATY PEARCE DOBIE
I am a senior customer experience and digital transformation leader who focusses on embedding insight-led service experiences across global organisations. I have extensive experience shaping strategies that deliver customer-led, digital-first experiences that benefit both customers and businesses. I have developed and led high performing teams and also enjoy mentoring a number of individuals in a variety of roles. I am involved in a number of CX professional bodies and speak at events across the UK and Europe.Key Competencies- Leadership and Management - Customer Experience – service design, measurement and culture- User Experience- Digital Transformation- Strategic Planning and Change- Continuous Improvement- Stakeholder management and communication
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