Katy Osterbur
VP, Customer Success at USDM Life Sciences
- Role
- VP, Customer Success at USDM Life Sciences
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
VP, Customer Success
Oct 2018 — Present
As VP of Customer Success at USDM, I am responsible for working alongside our customers to build scalable programs that help them adhere to global regulations in more efficient and sustainable ways. While these solutions range in size and style, the core focus is streamlining processes, maximizing technology footprint and inspiring employee engagement to carry things forward. Some key initiatives include: • Building compliance programs that range from start-up roadmaps and procedures to large scale remediation efforts. • Working with leading cloud technology vendors to establish GxP offerings for the life science community (Salesforce.com, Box, Docusign, Oracle, etc.) • Combining tailored managed services offerings for CSV, QA, audit, workflow and Cloud compliance. • Developing subscription-based Computer Systems Validation (CSV) programs in the cloud. • Creating Organizational Change Management (OCM) and other customer success programs.
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