Katy Oliner
Support Quality Assurance Specialist @HoneyBook
Oakland, CA, US
EMAILS
MOBILE NUMBERS
+16•••••••68
Signup · Get unlimited contacts
WORK HISTORY
Jul 2024 — Present
Support Quality Assurance Specialist @HoneyBook
View department →
San Francisco, CA, US
Lead troubleshooting efforts by monitoring and triaging Jira tickets filed by support agents- Reproduce issues, analyze logs, and determine whether issues represent genuine bugs or expected behavior- Validate issue resolutions, maintaining high documentation standards to improve resolution times by 25%- Collaborate with key stakeholders while optimizing ticket routing processes to enhance engineering efficiency and drive continuous product quality improvements.
ABOUT KATY OLINER
Quality Assurance
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.