Katy Minards
Team Lead - Governance, Risk and Compliance @Alvaria CX
Liverpool, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2023 — Present
Team Lead - Governance, Risk and Compliance @Alvaria CX
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EDUCATION
2004 — 2007
Liverpool John Moores University
2:1 (BA Hons), English Literature and Cultural History
SKILLS
Customer ServiceTelecommunicationsManagementCustomer SatisfactionPrioritize WorkloadCustomer RelationsInformation Security ManagementIso 27001Customer ExperienceSaasTrainingIvrStrategyLead GenerationWorkload ManagementPci DssBookkeepingInvoice ProcessingAgile MethodologiesCisspAccount ManagementTelephonyCall CentersTeam LeadershipVoipCloud ComputingCrmSoftware as a Service (Saas)Contact CentersCustomer Relationship Management (Crm)Voice Over Ip (Voip)Business DevelopmentInformation Security
ABOUT KATY MINARDS
An experienced GRC Specialist with knowledge of ISO 27001, PCI: DSS, SOC2 Type II frameworks.Client facing with several years\' experience facilitating due diligence assessments.Experience creating and maintaining PSPG, performing internal audits, risk assessments and BIA.
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