Katy Jones
CX Strategy @ Nationwide
- Role
- Cx Consulting Lead - Member and Agent Experience at Nationwide
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
Experience
Cx Consulting Lead - Member and Agent Experience
Apr 2025 — Present
Leads enterprise-level customer experience strategy and transformation, shaping how Nationwide understands its customers, defines future-state experiences, and mobilizes the organization around a shared, customer-centric vision- Serves as a senior strategic advisor, partnering with executive leaders and teams to translate customer insights into prioritized investments, cohesive journeys, and sustained business impact.
Education
University of Vermont
B.A., Political Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.