Katy Jess
Customer Experience Lead @Whitbread
St Albans, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2022 — Present
Customer Experience Lead @Whitbread
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The CX Lead for Premier Inn and Whitbread Restaurants. Role incorporates. Day to day management of the VoC platform and its end users across the estate. Implementing strategic initiatives to enhance the CX ecosystem. Ownership and development of the CX framework
SKILLS
Marketing StrategyOrganization SkillsOmnitureVisioCustomer Journey MappingDreamweaverWebsite PromotionBloggingTwitterCustomer ExperienceEmail Marketing SoftwareCustomer AcquisitionConsumer MarketingEmail MarketingDigital MarketingEcommunicationsEmail StrategyPinterestCmsFacebookInterviewsData AnalysisEcrmNewspaperE-CommerceMediaDirect MarketingMulti-Channel MarketingDepartment BudgetingProject ManagementVendor RelationshipsExacttargetPublishingSustainable DevelopmentCustomer EngagementWeb Content ManagementEspCustomer RetentionCustomer Lifecycle ManagementBlog Marketing
ABOUT KATY JESS
Focused on providing stakeholders with tools and knowledge to understand and improve the…
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