Katy Ballema

About Katy Ballema

Competencies:• A proven reputation, with a consistent history of exemplary performance reviews and recognition of my intelligence, creativity, honesty, dependability and professionalism.• Effective analytical and strategic thinking skills, including a pragmatic approach to solvingproblems• Excel at developing strong positive relationships with clients, senior executives and staff. • Exceptional stress management skills and ability to adapt within rapidly evolving/changing environments• Proven organizational skills including a commitment to best practices and high standards ofperformance• Strong oral and written communication skills• Superior multitasking talents, w/ the ability to manage multiple high-priority assignments in an exceptionally time-sensitive environment*Administration: Broad-based experience covering a full spectrum of duties, including support for senior management and peers, account management, social media marketing, social media marketing campaign creation and implementation, marketing research, search engine optimization, lead generation, document/report preparation, travel/meeting coordination, budgeting, vendor negotiation, event planning, interviewing and training.*Customer Service: Serve as the main point of contact for clients/customers, media buyers, advertising agencies, and vendors; Promptly respond to inquiries/problems via e-mail and telephone.*Technical Skills: Highly proficient in MS Office programs (Word, Excel, PowerPoint, Outlook and Publisher), MAC operating system, TNS-Media Intelligence (CMR), Medialine, Marketron, Microsoft Dynamics Great Plains and all types of Internet research; have basic knowledge of Photoshop, Nielsen Galaxy & Scarborough Research; type 72 wpm with superior accuracy.

Experience

1. Senior Customer Success House Accounts-channel

   Service Express

   Mar 2025 — Present

Education

• Michigan State University

  Bachelor's, Advertising, Public Relations, Communication, English

  1999 — 2003

Skills

• Event Planning
• Crm
• Salesforce.com
• Media Buying
• Marketing Communications
• Facebook
• Direct Sales
• Social Media
• Cold Calling
• Marketing Strategy
• Public Relations
• Business Development
• Digital Marketing
• Photoshop
• Online Advertising
• Time Management
• Online Marketing
• Training
• New Business Development
• Event Management
• Management
• Microsoft Office
• Sales
• Customer Relationship Management (Crm)
• Marketing
• Teamwork
• Business-to-Business (B2b)
• Advertising
• Sales Presentations
• Social Networking
• Social Media Measurement
• Outlook
• Social Media Marketing
• Negotiation
• Email Marketing
• Sales Operations
• Customer Service
• Budgets
• Sales Process
• Blogging