Katy Batley

Director of Customer Success @Nexthink

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2025 — Present

Director of Customer Success @Nexthink

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Manchester, GB

Responsible for the development of a new Customer Success strategy covering a previously uncovered global segment of the customer base.Establishing a Digital Customer Success programDeveloping self service CS tools for customer enablementHiring, training and developing a team of Customer Success Managers and Customer Success Engineers.Responsibility for ARR in the multimillionsTarget of 107% NRR

EDUCATION

2007 — 2011

The University of Manchester

BA (Hons)

SKILLS

SaasBusiness DevelopmentCustomer SuccessCloud ComputingSalesforce.comVirtualizationPre-SalesFirst AidProject ManagementMicrosoft TechnologiesGlobal Customer ServiceCustomer ManagementTeaching English as a Second LanguageSolution SellingMentoringFrench to EnglishPartner ManagementTrainingEnglish to FrenchNew Business DevelopmentEnterprise Solution SalesCreativityCustomer Portal ManagementInformation TechnologyClient Relations SkillsNew Business GenerationChannel PartnersTeamworkMicrosoft OfficeWindowsAccount ManagementNegotiationStrategySoftware IndustryCustomer Relationship Management (Crm)LeadershipSoftware RenewalsCustomer RetentionInfrastructure SecurityProfessional Services

ABOUT KATY BATLEY

Seasoned Customer Success leader, speaker, and coach with 15 years\' experience.Experience in fast paced tech firms, start ups, scale ups, M&A.Passionate advocate and leader of ESG programs and having direct impact on company culture development.Proven track record as diligent manager and leader focusing on team\'s individual motivators and nurturing next gen CS leaders.

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