Katy Leach
Head of Savings @Marsden Building Society
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WORK HISTORY
Head of Savings @Marsden Building Society
Nelson, GB
Overall responsibility for the Savings department, ensuring that first class service is provided, ensuring that systems, processes, and policies are robust and keep up to date with legislation and regulatory returns are submitted on time.* Overall responsibility for the Retail branches.• Responsible for savings activity, which includes reviewing the customer journey and making improvements to the processes.• Responsible for the delivery of the savings retention contact strategy• Relationship Management of 3rd Party partnerships with MAB, Age Partnership, Uinsure and Key IVR. I have quarterly meetings to review the partnership and discuss how to enhance the relationship further.• Ensure that the project governance for all projects are in line with the Society’s policy.
SKILLS
ABOUT KATY LEACH
I am a highly competent and professional individual with a wealth of experience, within both head office and field sales environments. This has involved sales management, which included the coaching and development of staff in a highly regulated environment. I have also been responsible for project management and the re-engineering of business processes. I am results focused with a passion to succeed in everything that I do.
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