Katy Kemp
Senior Vulnerable Customer Compliance Officer @Next
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WORK HISTORY
Senior Vulnerable Customer Compliance Officer @Next
ABOUT KATY KEMP
Commercially minded and high-performing with over 25 years’ operational and compliance experience gained across a range of specialist roles within Next.For the past two years, I have worked as a Vulnerable Customer Compliance Officer, building strong expertise in identifying, supporting and embedding good outcomes for customers experiencing vulnerability, in line with FCA expectations. I work closely with operational teams to ensure vulnerability is understood in practice, appropriately recorded, and responded to with proportionate, customer-focused adjustments that deliver outcomes equivalent to those for all customers.My long tenure, strong internal network and in-depth business knowledge provide a unique perspective on how to successfully deploy, implement and embed sustainable compliance and best practice within a fast-paced commercial environment.
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