Katy Jackson
Customer Account Manager @Enviva
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WORK HISTORY
Customer Account Manager @Enviva
York, GB
Key member of an international commercial team supporting biomass customers across the UK, Europe, and Asia.• Build and maintain trusted customer relationships, acting as a primary point of contact and coordinating contract execution and vessel shipments.• Produce market analysis and reporting on UK power, biomass and renewable energy markets to support commercial decision-making.• Develop and maintain forecasting tools, reports and information systems supporting commercial and operational activities.• Drive process improvements across customer service, payment and operational workflows to improve efficiency and service delivery.• Provide expertise in documentary Letters of Credit, international trade documentation and contract administration for biomass transactions.
EDUCATION
University of Warwick
Master of Physics (MPhys), Physics
SKILLS
ABOUT KATY JACKSON
I am a commodity trading and operations professional with experience spanning energy markets, international trade, commercial operations, and business systems.Throughout my career, I have worked across physical commodity trading, power generation, logistics, trade finance, and technology-enabled operational change. I have managed complex global supply chains, supported multimillion-pound commercial transactions, implemented business systems, and worked with trading platforms including Endur, RightAngle, and EnTrader.My background combines analytical thinking with practical execution. With a Master of Physics degree from the University of Warwick, I enjoy solving complex problems, understanding how systems work, and translating technical challenges into practical solutions. Whether coordinating international shipments, improving operational processes, supporting traders, or working with technology teams, I am most engaged when bringing structure, clarity, and momentum to complex environments.I am particularly interested in the intersection of technology, AI, operations, and human decision-making, and I am always keen to connect with people building innovative businesses, developing transformative technologies, or tackling difficult real-world problems.Specialisms include:• Commodity Trading & Operations• Energy Markets & Power Trading• Trade Finance & Letters of Credit• Endur, RightAngle & EnTrader• Business Systems & Process Improvement• Commercial Operations & Logistics• Stakeholder Management• Data Analysis & Problem Solving• Technology & AI
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