Katy Hewson
Global Process Owner Digital Retail Operations @Pomvom Tase Pmvm
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WORK HISTORY
Global Process Owner Digital Retail Operations @Pomvom Tase Pmvm
Responsible for driving operational change globally, I work with a team to define what changes to our retail experience could be tested and scaled across the business in order to drive our use of technology and optimise our operations in the next generation of photography retailing. • Definition of operational requirements and ensuring the effective deployment and implementation of the digital products into the global retail estate in both staffed and partner staffed locations that drive commercial results and partner brand engagement as well as efficiencies in guest experience and operating costs. • Managing all operational workstreams within the Digital Programme to ensure an effective transition to BAU operations. Subject Matter Expert into the wider product & dev team to ensure delivery of the Digital strategy and operationally fit for purpose products driving retail optimisation. Full responsibility for product UAT sign off to move into deployment. • Influencing complex, cross functional stakeholders and taking responsibility for managing the change on sites from a traditional retail model to a retail technology business, the programme of activity delivered multi-channel retailing, QR code functionality, a cloud based digital photo redemption platform and self-serve kiosk & photo capture solutions globally which increased guest engagement, conversion & commercial results. • Project managed key areas of the programme activity including proof of concept trials to scalable and effective products rolled out to key sites globally. • Product Owner responsibility for all operational or guest facing digital products working with the retail and executive management teams to define requirements and prioritization of operational products within the backlog providing operational impact analysis into the wider roadmap. • Responsible for maintaining effective communication between digital & retail operations through ongoing monitoring and feedback controls.
EDUCATION
Nottingham Trent University
BA (Hons), Performing Arts
Bramcote Park
GCSE's
Parkview College
A'levels, English, Media & Theatre
SKILLS
ABOUT KATY HEWSON
A highly experienced operational leader with project management experience and proven…
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