Katy Dunn
Client Relationship Customer Success Manager @Alertacall Ltd
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WORK HISTORY
Client Relationship Customer Success Manager @Alertacall Ltd
Too many older and vulnerable people in social housing are difficult to reach - using both digital and human contact can help them feel less isolated and lonely, as well as improve their mental health. Staying connected can be a lifeline, and Alertacall\'s award-winning technology and digital solutions help housing associations, retirement villages, higher-needs groups and families ensure they are better connected and informed with simple two-way communication, which can link with telecare systems such as warden call, pendant and dispersed alarms, and even smoke detectors.This digital transformation helps housing associations and local authorities increase customer satisfaction and independence whilst improving efficiency, detecting changing needs and ensuring that the social housing regulator requirements are met in a cost-effective and easy-to-install way, whether in general needs accommodation, sheltered or supported housing.Alertacall is also proud to be a winner of the most prestigious award in the UK – The Queen’s Award for Enterprise in Innovation.
EDUCATION
University of York
BA Hons, English & Politics
SKILLS
ABOUT KATY DUNN
Having worked within IT & Digital Recruitment / Operations since 2012, I made the leap into working within the Software/Technology industry in 2019. One of the reasons that I joined Alertacall is that we provide innovative technological solutions to benefit thousands of people around the UK who may be vulnerable or have additional needs.My role within Alertacall is to work with our lovely client base (predominantly in the housing sector) to ensure that they are not only receiving a great service from us but that they are also utilising our products and systems in the best possible ways and gaining the maximum benefit available to them.In my spare time, I like to live the quiet life.regular running, walks with my husband and our dog, camping in the Lake District, jigsaws, reading and board games. Bliss!
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