Kathy Oneal-Williams

Director Delivery Excellence

Role: Director Delivery Excellence - Issue and Escalation Management and Prevention at World Wide Technology
Location: Clayton, NC, US
LinkedIn followers: 500 followers

About Kathy Oneal-Williams

Director of Delivery and Excellence - industry expert in program governance and leadership. Focused on delivering client value through high touch, high quality governance and flexibility- Resulting in long term strategic and trusted partnerships with our clients.Industry ExperienceExtensive experience formulating, organizing and managing complex solutions and diverse teams. Unwavering commitment to customer service, with the ability to build productive long-term relationships. • Leader of Large Scale Programs and Portfolios• Enterprise Risk analysis and mitigation planning • PMI-ACP Agile Scrum methodology• Management and accountability for multi million dollar service budgets • Experience across Industries and Technology • Management of global and cross functional teams• Mentor to Project Management staff on industry best practices• Dedicated and passionate thought leader and innovator • Definition and setup of PMO governance and business processes to support the programs.• Business as a Service structure and Execution• Partner management • Definition and execution of Key performance indicators, metrics and necessary Bench Marking

Experience

Director Delivery Excellence - Issue and Escalation Management and Prevention
World Wide Technology
Mar 2025 — Present
This team will proactively prevent project failures and rapidly resolve high-impact issues in a repeatable and reportable manner. While proactively preventing future issues through initial project governance and setup support.

Education

Indiana University Bloomington
Environmental Science

Skills

Vendor Management
Resource Management
Program Management
IT Operations
Wireless
Customer Relationship Management (Crm)
Business Process Improvement
Disaster Recovery
Consulting
Unified Communications
Project Management Office (Pmo)
Sdlc
Agile Methodologies
Enterprise Software
Enterprise Architecture
Collaboration- Unified Communication
Management
Web Services
Project Management
Pmi
Cross-Functional Team Leadership
Cisco Systems Products
Strategy
Switches
Voip
Data Center
Business Analysis
IT Strategy
Risk Management
Saas
Cisco Technologies
Pmo
Pmp
Professional Services
Managed Services
Requirements Analysis
Integration
Project Portfolio Management
Cloud Computing
Process Improvement

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