Katriona Reynolds Hembury

About Katriona Reynolds Hembury

Do you want to see your guest satisfaction and NPS scores rise? Or see your employee engagement and retention rates go up? Maybe your average restaurant check increase? Would you love to see your managers focussing on strategy instead of guest complaints? How about getting your management team focused on supportive interdepartmental solutions and collaboration versus blame and passing the buck?With over 30 years\' experience leading, training and developing teams, Katriona can provide insight and actionable solutions to the challenges you and your teams face. Contact her on h••••••••@gmail.com to set up a time to talk about your team and opportunities that will allow the whole organization, from line to leadership, to learn, grow and thrive.

Experience

1. Program Facilitator

   Take Flight Learning

   Jun 2021 — Present · Aspen, CO, US

   Certified Facilitator for the following Take Flight Learning Programs, providing facilitation at Aspen One and with community non-profits- Take Flight with DISC- ReDISCovering Conflict- Take Flight with EQ- ReDISCovering Conflict

Education

• The University of Huddersfield

  Bachelor of Arts (BA) Hons, Hotel and Catering Management

  1995 — 1999

Skills

• Cooking
• Hospitality Industry
• Restaurants
• Events
• Revenue Analysis
• Banquet Operations
• Rooms Division
• Hotel Management
• Pre-Opening
• Banquets
• Front Office
• Microsoft Word
• Hospitality Management
• Yield Management
• Food & Beverage
• Customer Service
• Restaurant Management