Katrina Ramos White
Community Product Manager @Myhealthteam
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WORK HISTORY
Community Product Manager @Myhealthteam
San Francisco, CA, US
Lead engagement and strategy for a network of 50+ condition-based communities serving millions of members globally-Grew Ambassador program over 25% in 2024 to 100+ active leaders across multiple health verticals, with goal-driven onboarding, tiered support, and retention strategies-Hosted regular community office hours and webinars, offering education, support, and early access to product features—mirroring beta test environments-Created scalable FAQ and resource materials based on real-time questions and trends surfaced via platform moderation and group activity-Translated member feedback into actionable insights, influencing product improvements and content localization for Spanish-speaking users-Managed engagement in new product launches (e.g, MyCovidTeam), including feedback collection, group setup, and early member education-Partnered with Product and Engineering to build feedback loops, resulting in multiple feature updates driven by real-time community insights.
EDUCATION
San José State University
Bachelor of Arts (B.A.), Psychology
Notre Dame High School, San Jose
High School Diploma
ABOUT KATRINA RAMOS WHITE
I am a dedicated Community Product Manager with a passion for leveraging technology and innovation to drive positive social impact. My background in psychology equips me with a deep understanding of user needs, behaviors, and motivations, which I apply to creating meaningful and engaging experiences.At MyHealthTeams, a leading digital health platform supporting individuals with chronic conditions. I manage a vibrant online community of over 2.5 million members, ensuring it remains a safe, supportive, and inclusive space. As an online community manager, I focus on fostering meaningful connections among members, facilitating resource sharing, and maintaining an environment that empowers users to share their stories, insights, and tips. I utilize skills in community moderation, conflict resolution, communication, and analytics to strengthen engagement and trust within the community.In addition to my professional work, I am a co-founder of Compassion in Oakland, a nonprofit dedicated to supporting the AAPI community through chaperone services, education, and mentorship. This initiative reflects my broader commitment to building communities that promote safety, unity, and empowerment.
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